General guidelines for Condominiums due to health alert by Coronavirus (COVID-19)
On March 22nd, 2020, the Department of Health published the latest version of these guidelines applicable to commercial and residential condominiums, as part of the preventive and mitigation actions dictated for addressing the alert by COVID-19.
These guidelines will be reviewed periodically, and the latest version will be published in the Department of Health’s website as follows: https://www.ministeriodesalud.go.cr/index.php/centro-de-prensa/noticias/741-noticias2020/1532-lineamientos-nacionales-para-la-vigilancia-de-la-infeccion-por-coronavirus2019-ncov
The following guidelines are intended for administrators, maintenance personnel, condominium owners, tenants, merchants, and visitors of the condominium:
- According to the government’s declared State of Emergency, the commercial and social events must be canceled.
- In the case of the residential area and the use of amenities in general (club house, roof terraces, swimming pool, jacuzzi, gyms, multipurpose courts, bbq area, movie theaters, massage rooms, event rooms, etc.) are suspended from regular use until further notice, starting o March 17th, 2020.
Guidelines for condominium administration
- Establish a communication channel with tenants or condominium owners, in case anyone has any symptoms related to respiratory disease or has been close to a person who may be infected, to coordinate with the health authorities and communicate with line 1322.
- Monitor compliance with ban to use common areas (home club, rooftop, pool, jacuzzi, gyms, multipurpose courts, bbq area, cinema room, massage room, event room, etc.)
- Inform through the different media available (What’s App groups, bulletins, whiteboards, etc.) the guidelines and announcements issued by the Department of Health, as well as the specific guidelines published:
- Communicate the services that will continue to be provided by the operations and maintenance staff of the condominium. It is important that the people who will continue to carry out their normal tasks apply the social distancing protocols.
- Cancel regular meetings and Board of Directors meetings until further notice, and condominium assemblies if where applicable.
- The administration shall, as far as possible, tend to the suppliers, tenants, and customers by phone, email, and video call.
- Restrict to the extent of its controls the number of people when using the elevator, (this according to the size of the elevator and considering a distance of 1.8 meters between people).
- Restrict third party visits for social gatherings to the condominium or residential area, as a prevention and contingency measure.
- Cleaning and hygiene measures should be intensified, mainly in those surfaces that are frequently touched such as: handles, lobby furniture, elevator buttons, doorknobs.
- Ensure that administrative, maintenance, and security staff have enough protection supplies such as: soap and water, masks, gloves, hand sanitizer, disinfectant, disposable tissues, etc.
- Place in visible spaces the protocols for sneezing and coughing, handwashing, other ways of greeting, not touching your face, and populations at risk. (see annexes: https://www.ministeriodesalud.go.cr/sobre_ministerio/prensa/docs/lineamiento_general_condominios_v2_21032020.pdf)
- Guarantee access to toilet paper, antibacterial soap, disposable tissues for hand drying and hand sanitizer in public toilets, which must be properly disinfected.
Guideline for homeowners and tenants
- If you have symptoms associated with respiratory disease or any relative within the condominium or residential, contact the administration by the proper means.
- In the event that someone has a Sanitary Order issued by the Department of Health, he/she must follow the following Guideline: Version 1- March 18, 2020. Guidelines regulations for the domiciliary isolation of Costa Ricans, residents, and diplomats who enter the country due to the Coronavirus health alert (COVID-19).
- For those who rent their units through the AirBnB business modality, it is recommended to avoid as much as possible renting for the health alert on the COVID-19.
- Maintain hand washing, sneezing and coughing protocols, do not touch your face as a prevention and containment measure.
- Abide by the social distancing measures promoted by the Department of Health, such as staying indoors and avoiding physical contact.
- Abide by the provisions of the administration, on the use of common areas and the cancellation of activities and social events. Stay informed about the national situation through official sources: https://www.ministeriodesalud.go.cr/